WHMCS Store Bug | Standard Cart Template | Redirection of any product group to product Group 1!

Recently one of our Reseller client contacted us and have raised weird query. He is also having small web hosting site with the WHMCS installed for the billing purpose. He noticed WHMCS store bug for his billing area. Any product URL linked with his websites was redirecting to product group 1 and we almost had given 3 hours to get it fix or noticed.


To explain brief, client X is having web hosting site with hosting store. Interested candidate has visited to his Linux reseller hosting page and clicked on Order Now but that page got redirected to Linux Shared hosting product page. At last respective candidate failed to buy service and somehow client has lost one client and business.

Always Perform Regular Checkup’s Against WHMCS Store Bug:

I wish to get you alert about such possibilities for your valuable hosting sites. In the above case, client came to know about the issue only when one of his candidate contacted him through live chat. The respective client was not sure from when that got affected and he almost lost hundreds of dollars due to this.

Test Orders:

I am sure that most of clients are using WHMCS billing application for web hosting sites. Its easy to understand and having multiple best features which are required to make things simple to accept orders and manage clients. It is our responsibility to perform regular test orders for our products listed on our website. This is the simple and best process to check if there are any issues with our hosting cart and help to find if there is any WHMCS store bug.

I have also published some important topics like WHMCS Price Hack, Clean of Hacked Word Press Site and you can go through them for more information:

Process To Clean Up Your Hacked WordPress Site:

Important Pricing Update For WHMCS Price Hike

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Steps To Fix WHMCS Store Bug:

We have fixed this issue by performing steps given as below:

– Login into Admin login of your whmcs billing panel

– Click on option named System Settings Available Settings section

– Click on Ordering Section available under General Settings

– Change/Set Default Order Form Template to > Standard Cart (Default)

This will help you to fix your issue. You can also switch your websites with hugely demanding shared/reseller hosting service of Hostpoco where you will get high resource hosting packages with managed solutions.


Our suggestion for such cases to perform regular checkups instead of business loss due to such bugs. It take’s few seconds only but it costs much if any client reports about this. So keep yourself invested and achieve the best.

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