This tutorial will show you how to log in to cPanel. It also includes troubleshooting information for any errors.
How to log in to cPanel using your Client Area
This option allows you to access your cPanel directly through your client area (Client Area), without needing a username or password.
Follow these steps to access your Client Area cPanel Account.
1. Go to https://www.my.hostpoco.com/ and login to your account.
2. While in the Client Area Dashboard, click the cPanel button to the right. You'll automatically be logged into your Client Area Dashboard without requiring a username or password.
That's all! This will automatically log you into cPanel.
How to log in to cPanel with your Domain Name
This option allows you to access your cPanel from any web browser by entering a username or password.
1. You can access the cPanel through your domain name if you are an existing HostPoco client and your domain DNS points to our servers.
Replace yourdomain.com by your actual domain name.
Navigate to the following location in your browser: http://yourdomain.com/cpanel
2. In the Username text field, enter your cPanel username. Next, enter your password into the Password textbox.
Your cPanel username/password can be found in the "Hosting account setup information" email that was sent to your after you have signed up with us.
3. Click Log in.
How do I login to cPanel with my Server's IP address?
If your domain DNS is not yet pointing to our servers you can still access cPanel and WHM by using the IP address provided in your welcome mail.
https://YOUR.SERVER.IP/cpanel
Or
https://YOUR.SERVER.IP:2083
If you cannot locate your server IP or do not have access the welcome letter you received upon signing up or you still have trouble locating your IP address, please contact our chat support. They will gladly provide that information!
After you have navigated to the cPanel homepage, you should be able log in!
Troubleshooting cPanel access problems
It doesn't matter if your password or login username isn't working. Our Support team can reset your cPanel password.
I get a 404 error or blank page when I type: http://www.mydomain.com/cpanel
If you have just changed your DNS Name servers, this may occur. Wait a few hours for your domain to propagate across the globe.
You can also attempt to log in using the server IP as shown below.
http://YOUR.SERVER.IP/cpanel
The Login Page Failed to Load
Two possible reasons could be the cause.
Your local office or network administrator may be blocking port 2082 or 2083: You will need to troubleshoot your network connection to allow the use of this port, or point your domain to our server and connect using http://cpanel.yourdomain.com, which works over port 80.
Our firewall may be blocking you. This happens when there are several failed login attempts in a row. This is likely to be the reason you are unable to access the panel.
