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Pre Sales Questions (FAQ's)

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Clear your queries before buying

We are newly formed institution with experienced team of admins and techs willing to offer hosting services at reasonable price with quality features

Yes, we offer free hosting for lifetime for beginners but domain name needs to be valid and must be resolving from our services to keep service going for life.

Our DC is located at Montreal QC, Canada and Raubaix, France and we are having our head office located in US from where we are dealing with our clients.

No, we do not ignore DMCA

Account activations are provisioned instantly after the payment of your order is completed, so you can get started on your website right away.

Absolutely, all our shared and reseller hosting packages come with an unconditional 30 day money back guarantee.

We have a 99.9%+ Uptime guarantee.

We are currently offering paypal only as an payment gateway but in the process to add others which will done in next few days.

Absolutely! We offer free transfer services. We'll move your website files from your old host and we'll even transfer the domain for you to our network. If the account is very large then conditions may apply.

All our Linux based shared-hosting packages come with a Free website builder. We utilize Sitepad Sitebuilder.

Yes, we have GD Library installed.

Yes we can host any valid domain extension.

Yes we do. We offer Private Name Servers on Shared and Reseller Hosting plans for specific billing cycles.

We use Nagios server monitoring software to check the availability of our web servers every 2 minutes. The moment a web server goes down, our technical team gets right on it to fix the issue as soon as possible.

Currently we do allow ssh for SSD Hosting plans only.

Yes, we do keep daily backups for account hosted with us still clients are suppose to download copies at there end as backup dates can be varry depending on last backup status.

Yes, we do allow Legal adult contents.

Yes, your client area allows you to upgrade-downgrade accounts, the great part is, once you select your new package, it’s provisioned instantly for you. All you have to pay is the difference between the two plans. The upgrade or downgrade is free.

We guarantee there are NO setup fees or hidden costs of ANY kind, you just pay the cost as specified on website, plus the cost of a domain name if you need it.

No, we're not a reseller, We manage and have root access to our servers.

Hostpoco uses CPanel for linux based hosting plans and plesk for Windows based hosting plans.

Our servers are located in Canada, USA, Europe, France, Romania, Netherland, United Kingdom, Dubai, India Etc. But mostly depends on the availibity at the exact time.

All the tickets/support queries are answered within 2 hours but in most of the cases it takes only 30 mins.

No, you are not required to transfer your domain to us. You need to just change the Domain Name Servers (DNS) setting with your current domain registrar.

DNS changes can take anywhere from 24 - 72 hours to finish updating.

Yes. Every web hosting account gets their own separate CGI bin by default.

Yes, we do have ImageMagic installed on all our Linux Servers.

Yes you can and we provide many free shopping cart scripts for you to use. You can even install them with one click of a button. You would however need to use a shopping cart that is based out of PHP scripting language and MYSQL database software.

You can use our windows hosting services to host asp pages

No we do not support JSP.

Hostpoco is a very reputable Web hosting company and we do not believe in questionable tactics to lure new customers. We are very proud to say that there is no catch! We've been able to build our business on our reputation. Give Hostpoco a try, you have everything to gain and nothing to lose.

Yes, we do provide Unlimited disk space with all our hosting plans.

Yes, we do provide Unlimited bandwidth with all our hosting plans. Please understand that our #1 priority is to keep our servers in perfect operating condition so they will remain up and running at all times.

If any account jeopardises our servers or network, we will address this problem as soon as possible. A website is considered to be using "excessive amounts of resources" when the website uses 10% or more of our system resources for 60 seconds or longer.

There are numerous problems that could cause such problems including: CGI scripts, FTP, HTTP, etc. We reserve the right to suspend any hosting account that we feel is jeopardizing our network.

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